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ChillX AutoEgg Litter Box Review: Is It Worth It?

Chillx autoegg litter box design
Written by Clair Chesterman

The ChillX AutoEgg automatic self-cleaning litter box, a relatively new contender in the market, prides itself on being a stylish and minimalist solution. Its unique design and functionality have garnered significant attention, making it a popular choice among cat owners today.

In this ChillX Litter Box Review, we’ve taken into account our standard criteria for evaluating self-cleaning litter boxes: design, ease of cleaning, size, smart features, material, and price. Our goal is to determine whether this particular litter box lives up to the hype.

To get to the point, I would not recommend this product. We’ll delve into the specifics of our findings shortly, but if you’re on the hunt for the best self-cleaning litter boxes, feel free to explore my comprehensive list.

I must also highlight that, as of the time of writing, we’ve received reports from customers indicating unresponsiveness from ChillX support. This is a matter to approach with caution.

Factors We Considered For ChillX AutoEgg Litter Box Review

ChillX AutoEgg Public Reviews 

ChillX AutoEgg litter box review on amazon page

The company tried to sell the product on amazon, here are a number of the issues that were raised by customers: 

  • Challenging Lid Assembly: Customers have reported consistent struggles with fitting the lid onto the base.
  • Ineffectual Self-Cleaning: The self-cleaning feature often leaves waste in the litter tray instead of scooping it out, falling short of expectations.
  • Rake Malfunctions: Users have pointed out instances where the rake gets stuck, producing disruptive noise and causing the unit to unplug itself from the wall.
  • Inadequate Entry Space: The small opening of the ChillX poses a problem for even a 10-pound cat, making entry into the litter box a cumbersome task.
  • Subpar Odor Control: The odor-control feature has not been as efficient as desired, leading to issues with lingering odors.
  • Cumbersome Cleaning: To thoroughly clean the litter box, users are required to disassemble and reassemble its parts every single time, which can be tedious.
  • Limited Waste Capacity: The waste product capacity is smaller than expected, necessitating frequent changes every three to four days.
  • Customer Service Limitations: Customers who purchase the product from Amazon have faced service refusals when inquiring with the ChillX customer service, despite the product being sold by ChillX.co on Amazon.
  • Unmet Noise Claims: While marketed as quiet, the ChillX tends to produce loud noises during the rake’s movement and often creates more mess than it cleans up.

You can still find their listing on Amazon via Google.

ChillX AutoEgg Price 

The ChillX AutoEgg litter box is attractively priced at $399.99 on their website, offering a cost-effective alternative to the Litter Robot. For added convenience, you can also purchase a bundle of 100 biodegradable plastic liners at just $39.99.

Design

ChillX AutoEgg litter box design

ChillX’s stylish, modern, and minimalist design sets it apart, making it a preferred choice among cat owners. The litter box comes in appealing colors like minimal white, pastel pink, and cloud blue. Notably, it operates quietly during self-cleaning sessions, ensuring minimal disruption in your home. While it is recommended to avoid using silica crystal litter, pellet litter, and certain types of biodegradable litter like tofu and wheat, the ChillX accommodates a range of litter options.

Ease Of Cleaning

Litter Box Ease of cleaning

The ChillX AutoEgg litter box commences its self-cleaning process a mere five minutes after your feline companion exits. Throughout the day and night, it performs auto-cleaning cycles at intervals of 3 and 9, ensuring a fresh litter box ready for your cat. However, in the cleaning department, it may not be as thorough as expected, leaving some waste remnants in the litter tray and occasional mess along the track sides as the rake moves. To maintain cleanliness, it’s advisable to dispose of the waste in the drawer at least once a week.

Size 

Cat using the self-cleaning litter box

The dimensions of the ChillX litter box are 30 inches in length, 19 inches in width, and 17 inches in height, which, in my opinion, are relatively compact compared to some other automatic litter boxes on the market. Furthermore, it features a smaller litter bed measuring 11 ½ by 13 inches, which might make larger cats feel a bit cramped during their bathroom visits. The entrance is also only 7 ½ inches high, requiring your cat to squeeze in, though it suits small cats quite well.

ChillX AutoEgg Smart Features

The ChillX AutoEgg offers a noteworthy health monitoring feature. Equipped with a display screen, it logs various data about your cat’s bathroom habits, including the frequency of use, date and time of visits, deposited waste amount, and even your cat’s weight at the time. It goes the extra mile by sending alerts if it detects any irregularities in your cat’s weight, which I consider an outstanding addition.

However, there’s a minor inconvenience. The screen is located inside the ChillX litter box, making it somewhat challenging to access all the valuable information.

Material 

Chillx litter box parts

While the ChillX AutoEgg boasts a sleek design, the materials used for the product leave room for improvement. The plastic components appear somewhat cheap, which is unexpected considering its relatively higher cost. This is a shared drawback with the Litter-Robot, so there aren’t many alternatives in this regard.

Additionally, the motor rake rigging has a tendency to be dislodged, requiring manual adjustments when it occurs. Fitting the lid onto the top of the egg base can be a bit tricky, and you’ll encounter a similar challenge when attaching the waste drawer to the litter box. These minor inconveniences may add a little more time to your cleaning routine or when checking your cat’s health data on the display screen.

ChillX AutoEgg Final Verdict

In summary, we cannot wholeheartedly endorse the ChillX AutoEgg litter box. When you stack the ChillX up against the Litter Robot, the Litter Robot emerges as the superior choice for your cat’s litter box needs. It’s worth noting that the ChillX litter box is really only suited for small cats, as larger felines will find it a bit cramped. However, its redeeming qualities lie in its minimalistic and space-saving design, which can seamlessly blend into any home environment.

It is also worth stating that the company has had a number of complaints about fake reviews as well as little to none customer support. It’s important to be prudent in your research before making a decision to invest in a self-cleaning litter box given its price point – buyer beware! If you check out the customer reviews on the Better Business Bureau’s site you can see many of the complaints as well as a current rating of 1.1/5.

RELATED: Best Cat GPS Trackers That Specifically Designed for Cats

Author

  • Clair Chesterman

    Clair is a professional cat breeder having her own cageless CFA and CCA Registered cattery & fostering company FluffyMeowPaws in Eugene, Oregon. Clair knows everything about multiple cat breeds and how to use the latest technologies to make the cat's life better.

ChillX AutoEgg Litter Box Review
  • Final Score
1

5 Comments

  • I contacted Chillx customer support to notify them that my automatic cat litter box was no longer working, and unable for my cat to use, even as a normal litter box. I notified them that the box was used “residentially”, as was stated in their warranty, and the team asked many individual questions rather than having me evaluate the potential issue in one go, making the entire resolution process take longer than necessary. 
    The representative tried to offer me a reconditioned (refurbished) unit, after I had purchased a brand new Egg. By June 21st the representative said my option was to return the egg, at my cost. I informed them that was outrageous and I would not pay (as stated on their website) 60-170 additional $. In place of returning the egg, they sent me a replacement motor. When replacing the motor (based on their instructional video), I discovered a design flaw. The wire that powers the motor and therefore the cleaning of the egg, was completely severed – by their own designed clamp (unable to be touched by me or my cat.) Since this egg is ~400 brand new, I would expect them to back their own product. Their warranty states you can “return the chillx” within 30 days for any reason, however their 12 month warranty states they will only send you a new egg if there is a “defect”. If they design their own product poorly, there is absolutely no reason that the customer needs to shoulder that flaw. Their support team is embarrassingly brief and dismissive of customer concerns. there has been zero empathy displayed from the numerous representatives I have spoken to, and no admittance of fault, even when I showed (the very same) images of the wire being severed. their only answer, given the circumstances, was to send me another (likely defective) product. 

  • AVOID AT ALL COSTS. 11/2021: I’m on my second “egg” now and I need to let everyone know why NEVER to purchase from them. Not only is the product routinely defective, it’s also awful to manage. The tray to capture litter is itty bitty, the rake continually gets things stuck on it and is difficult to clean – the whole this is SUCH a pain, and they make you take it entirely apart. Nothing about it is intuitive and I made the dumb decision to buy one anyway. Of course they only promote their “good” reviews. I posted one directly on their website and it’s hidden.

    I contacted Chillx customer support to notify them that my automatic cat litter box was no longer working, and unable for my cat to use, even as a normal litter box. I notified them that the box was used “residentially”, as was stated in their warranty, and the team asked many individual questions rather than having me evaluate the potential issue in one go, making the entire resolution process take longer than necessary.

    The representative tried to offer me a reconditioned (refurbished) unit, after I had purchased a brand new Egg. By June 21st the representative said my option was to return the egg, at my cost. I informed them that was outrageous and I would not pay (as stated on their website) 60-170 additional $.

    Finally, after arguing with them, in place of returning the egg, they send me a replacement motor. When replacing the motor (based on their instructional video), I discovered a design flaw. The wire that powers the motor and therefore the cleaning of the egg, was completely severed – by their own designed clamp (unable to be touched by me or my cat.)

    Since this egg is ~400 brand new, I would expect them to back their own product. Their warranty states you can “return the chillx” within 30 days for any reason, however their 12 month warranty states they will only send you a new egg if there is a “defect”. If they design their own product poorly, there is absolutely no reason that the customer needs to shoulder that flaw.

    Their support team is embarrassingly brief and dismissive of customer concerns. there has been zero empathy displayed from the numerous representatives I have spoken to, and no admittance of fault.

    I’m on my second “refurbished” unit and I (of course) have more problems. The screen that’s supposed to be unable to be permeated is now on the fritz and the sensor seems broke so it doesn’t even rake automatically. It’s a glorified piece of junk. OF COURSE they are asking me to send it back again for repairs or a replacement. What a trash “warranty” policy for a trash product, that continually breaks – just a couple months after ownership. Do NOT buy anything from them, ever.

  • My wife purchased this after reading reviews online for our 2 cats. After having problems with the operation of the unit she tried to communicate with them. No live person to speak with, EVERYTHING IS COMMUNICATED VIA EMAIL. We live in Indio, CA. Their resolution after countless hours of emails and frustration on my wife’s end. Ship the product back to LA, CA area for $70 and then they would send a refurbished one. In addition, we would have to pay shipping back to us. So essentially, another $140.00! It’s a terrible product!!! Mostly, ABSOLUTELY PLAN ON GETTING MORE FRUSTRATION AFTER THE PRODUCT STOPS WORKING CORRECTLY AFTER LESS THAN 2 MONTHS, THEN WASTE YOUR TIME GOING BACK AND FORTH WITH EMAILS TO FIND YOU ARE SCREWED! DO NOT BUY THIS PRODUCT! THE REVIEWS YOU SEE HERE MUST BE PAID OR FRAUD AS THIS IS SIMPLY NOT CORRECT!!!

  • Total garbage, scam, waste of money. No customer service. Do not buy this piece of crap!

  • DO NOT BUY! Chillx company is non accredited by, and is a graded F from Better Business Bureau. I regret not doing more research before purchasing this weak litter box. Here’s their trick, they offer a 30 day money back guarantee, but it’s from the date the order is placed not from the date of delivery, THEN they purposely take extra long to deliver the product AND do not reply to emails. There’s a reason they have an F grade. F them. I truly hope they shut down before ripping off future customers.

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